Company Reply: We truly appreciate your loyalty and are glad to hear you’ve had good experiences with us before! We’re really sorry to hear that your recent order arrived with damaged packaging. While we’re relieved the product itself wasn’t affected, we completely understand how this impacted your experience. Your feedback is invaluable, and we’ll be looking into ways to improve our packaging to ensure safe delivery in the future. If you ever need assistance, don’t hesitate to reach out—we’re always here to help!